Refund policy

We want you and your little one to love Rootique. If something isn't right, we're here to help.

14-day return window from delivery date.

Eligibility: Item must be unopened, unused, sealed, in original packaging, with proof of purchase. As a personal care product, we cannot accept opened or used bottles for your child's safety and hygiene.

To start a return: Email rootiquekids@gmail.com with your order number. Don't send items back before we confirm unrequested returns won't be accepted.

Damaged or wrong item? Email us within 48 hours with a photo. We'll replace it or refund you no return needed.

Non-Returnable Items

  • Opened or used bottles

  • Products without original packaging

  • Items purchased on sale or during promotional discounts

  • Gift cards

Refunds: Processed within 7–10 business days after approval, via original payment method (or bank transfer/JazzCash/Easypaisa for COD orders).

Exchanges: Return your unopened item for a refund, then place a new order.

Questions? rootiquekids@gmail.com | 0321-5900036